Last updated: 3 August 2026

At MKSM Retail, we aim to process and deliver your order as quickly and safely as possible.

Order Processing

Orders are normally processed within 1–2 working days after payment has been confirmed.

Orders placed on weekends or UK bank holidays will be processed on the next working day.

During busy periods, promotions or public holidays, processing times may be slightly longer.

UK Delivery

We deliver to addresses across the United Kingdom.

Estimated delivery times are typically 2–5 working days after dispatch, depending on the delivery service and destination.

Delivery times are estimates and cannot always be guaranteed.

Shipping Charges

Shipping charges are calculated and displayed at checkout before you complete your purchase.

Where free delivery or promotional shipping is available, any applicable conditions will be clearly shown on our website or at checkout.

Order Tracking

Where tracking is available, you will receive tracking information once your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances outside our reasonable control, such as courier delays, severe weather, busy seasonal periods or other unexpected events.

If your order is significantly delayed, please contact us and we will assist you.

Incorrect Delivery Address

Please make sure your delivery address is correct before placing your order.

If you notice an error, contact us as soon as possible. We will try to update the address before dispatch, but this may not always be possible once an order has been processed.

Lost or Damaged Orders

If your order arrives damaged, or you believe it has been lost during delivery, please contact us as soon as possible.

Please provide your order number and details of the issue. For damaged deliveries, we may also request photographs of the item and packaging to help us resolve the issue.

Missed or Failed Deliveries

If a delivery cannot be completed, the courier may leave instructions for redelivery or collection.

Customers are responsible for following the courier's instructions where applicable.

International Delivery

International delivery is currently subject to availability. Available delivery destinations, shipping charges and estimated delivery times will be shown at checkout.

Customers may be responsible for any applicable customs duties, import taxes or local charges for international orders.

Contact Us

If you have any questions about your delivery, please contact:

MKSM Retail
Email: info@mksmltd.com